As the owner of Peterborough Care, I have had experience with a number of care management systems over the years, and JakeW Consultancy stands out for both the quality of the software and the level of support provided. The system is simple and intuitive to use, while also offering bespoke functionality to meet the specific needs of our organisation. Having compliance information centralised in one place has made it much easier for me as the Nominated Individual, and for our Registered Managers, to maintain oversight through automated updates and reporting. Our staff have consistently commented on how straightforward the policies are to access and read, and the system allows appropriate access across multiple levels of the organisation. Incidents, accidents, ABCs, complaints, and other key events can be logged instantly by staff and reviewed by managers in real time, enabling more informed and timely decision-making. What has particularly impressed me is Jake's personal involvement throughout the implementation process. Unlike previous systems where support seemed to end once the contract was signed, Jake has been there from the outset, helping with setup, fine-tuning functionality, and making adjustments to suit our requirements. Whenever I have a query, I can pick up the phone or send an email and receive a very quick response. The combination of an excellent system and outstanding customer service makes JakeW Consultancy a provider I would highly recommend to any care organisation looking to improve compliance, oversight, and operational efficiency.

Jake has been excellent as a consultant for our nursing home. He always has time to answer questions or queries, and offers advice on every aspect of care. He has helped to make a huge difference in processes and the home manager now has excellent oversight thanks to him

⭐⭐⭐⭐⭐ Outstanding Care Quality Consultancy Support After our residential care home received a Requires Improvement rating from CQC, we knew we needed expert guidance to help us make the necessary changes and improvements. Working with Jake Willcoxon Consultancy was one of the best decisions we made. Jacob’s knowledge of CQC regulations, quality assurance, and service improvement is exceptional. From day one, Jake provided clear direction, practical solutions, and unwavering support throughout our improvement journey. His professionalism, attention to detail, and commitment to achieving positive outcomes gave our team confidence and focus. Thanks to Jakes’s expertise and hands-on support, we successfully achieved a Good rating in all areas at our re-inspection. The CQC inspector specifically recognised and praised the improvements made within our service, which is a testament to the quality of Jake’s guidance and mentorship. Jake was always approachable, responsive, and genuinely invested in our success. He worked alongside us, helping to strengthen our systems, improve documentation, embed good practices, and ensure we were delivering the highest standards of care to our residents. I would highly recommend Jake Willcoxon Consultancy to any care provider seeking support with CQC compliance, quality improvement, service development, or inspection preparation. His expertise and dedication played a significant role in our successful outcome, and we are incredibly grateful for his support. Thank you, Jake, for helping us transform our service and achieve such a positive result. Your contribution has made a lasting difference to our care home, our team, and the people we support.

I have worked with Jake and the team for 9 months and the support, advice and guidance has been exceptional. Very responsive and quick with responses. Highly recommend this service.

We have had an excellent experience working with Jake Consultancy. Jake has been approachable, knowledgeable, and accessible whenever we have needed support. His responsiveness and willingness to help have been outstanding throughout. The software provided has been brilliant and played a significant role in helping us prepare for our inspection. It is user-friendly, easy to navigate, and straightforward to understand, making it accessible for the whole team. We would highly recommend Jake Consultancy to any organisation looking for reliable support, excellent service, and effective software solutions. Thank you for all your help and guidance.

Outstanding Consultancy with Real Impact JakeW Consultancy is a standout professional service in Wisbech that truly delivers results. From the very first interaction, Jake demonstrates deep expertise, clarity of thinking, and a genuine commitment to helping clients succeed. Advice is not only well-informed and strategic, but also practical and tailored—nothing generic or off‑the‑shelf. What really sets JakeW Consultancy apart is the attention to detail, responsiveness, and integrity throughout the process. Communication is clear, expectations are well managed, and outcomes consistently exceed what you hope for. You feel supported, understood, and confident every step of the way. If you’re looking for a consultancy that combines professionalism, insight, and a personal approach, JakeW Consultancy is an excellent choice. Highly recommended to anyone who values quality and measurable results.

Jake and team are excellent in quickly identifying the problems and in giving solutions. It helped us in getting good rating for our local authority PAMMS inspection.

Jake has provided exceptional support in turning around a nursing home that was previously at risk of closure. Through his tailored systems, audits, and ongoing guidance, we successfully achieved green ratings in our CQC reinspection. He is knowledgeable, solution-focused, approachable, and always available for advice. Jake continues to adapt his support to meet the evolving needs of both management and staff. I highly recommend JakeW Consultancy for any care service aiming for compliance, improvement, and long-term success.

Excellent service from Jake, a bespoke mock inspection going through everything we have done since the CQC last came. Jake has good knowledge of the industry and confidence in his work. The report was very thorough and extra support offered afterwards, I hope to continue this working relationship. Thank you Jake

I am writing here to express my sincere gratitude for the exceptional service we have received from Jake Consultancy. Jake has been an invaluable asset to our company, demonstrating an impressive level of knowledge, confidence, and a consistently positive attitude. His approachable demeanour has made him a welcome addition to our team. Jake's outstanding communication skills have greatly facilitated the integration of essential compliance tools within our organization. He maintains a high standard of communication, ensuring that we are well-informed and supported throughout the process. Furthermore, Jake's prompt responses and ability to efficiently resolve any issues that arise have been truly remarkable. I must emphasize that we could not have achieved the actual level of stability without Jake's expertise and dedication.